At Noor Nattu Maruthuvakadai, we strive to provide quality products and a reliable shopping experience. Please read our policy carefully before placing an order through https://noornattumarunthukadai.com/.

1. Order Cancellation

Orders may be cancelled within 24 hours of placing the order, provided they have not been dispatched.

Once an order has been dispatched, cancellation is not permitted, except where required by applicable law.

To request cancellation, please contact us as soon as possible.

Any applicable refund for an approved cancellation will be processed according to this policy and applicable law.

2. No General Returns or Refunds

We do not accept general returns or provide refunds for change of mind, personal preferences, or other reasons unrelated to a verified product issue.

Tea, herbal, floral, and edible products are generally non-returnable due to hygiene and product safety considerations.

Returns or refunds will only be considered for products that arrive damaged or incorrect, subject to valid proof and verification.

Taste preferences, personal dislikes, and minor packaging variations that do not affect product quality or safety are not valid reasons for a return or refund.

These conditions do not limit any rights or remedies that cannot legally be excluded under applicable law.

3. Damaged or Incorrect Products

A replacement or refund may be considered only if:

You receive a damaged or defective product, or

You receive a wrong or mismatched product.

To submit a claim:

Contact us within 48 hours of delivery.

Provide your order number and clear, valid photographic or video evidence showing the damage or incorrect product.

Keep the product and its packaging until the claim has been reviewed.

All claims are subject to verification. We reserve the right to reject claims where the evidence is insufficient or the issue cannot be verified, subject to applicable law.

4. Replacement or Refund for Verified Issues

If a claim is approved, we will determine an appropriate resolution, which may include a replacement or refund, as applicable.

Replacements are subject to product availability.

Approved refunds will generally be initiated within 1–3 business days.

Refunds, where approved, will generally be credited to the original payment method within approximately 7 business days, depending on the bank or payment provider.

If a replacement is unavailable, we will contact you regarding the available resolution.

5. Important Conditions

Claims must be supported by valid photographs or videos and the relevant order details.

Products must not be excessively used, altered, or damaged by improper handling before a claim is submitted.

Claims reported after 48 hours may be declined where permitted by applicable law.

We reserve the right to inspect and verify all claims before approving a replacement or refund.

Nothing in this policy excludes or limits mandatory consumer rights or legal obligations.

6. Contact Information

For cancellation requests or complaints about damaged or incorrect products, please contact us:

Noor Nattu Maruthuvakadai

Address:
14/43, Maniyari Street,
Tiruvannamalai,
Tamil Nadu – 606601, India.

Phone: +91 861 001 0760

Email: noornattumarunthukadai@gmail.com

Website: https://noornattumarunthukadai.com/

Last updated: November 2026